FAQs

🚚 Shipping & Order Policy

Processing Time

Each order is carefully prepared before shipping.
Please allow 3–5 business days for processing and production before your package is dispatched.

Shipping Times

🇺🇸 U.S. Orders:
Shipped via USPS or FedEx, with an estimated delivery window of 15–20 business days after processing.

🌍 International Orders:
Delivery times vary by destination and fulfillment center, typically ranging from 15–30 business days.

Possible Delays

We do our best to deliver on time, but certain circumstances — such as holidays, customs inspections, severe weather, or global events — may cause occasional delays. Your understanding and patience are always appreciated.

Tracking Your Order

Once your order ships, you’ll receive a confirmation email containing your tracking number.
You can monitor your order anytime through our [Track Your Order] page or the carrier’s tracking portal.

Order Cancellations

Need to cancel? No worries.
You may cancel your order within 24 hours of purchase — no fees, no hassle.
Simply email us at toxenara@gmail.com with the subject line:
“CANCEL MY ORDER.”

Address Changes

Entered the wrong address?
Please contact us within 24 hours of placing your order.
Once your package has shipped, we’re unable to modify or reroute the delivery.

Delivery Attempts

Carriers usually make two delivery attempts. If both are unsuccessful, the package may be returned to us.
If this happens, reach out to our support team for next steps.

Damaged or Defective Items

If your item arrives damaged, please email us with:

• Your order number, and

• A clear photo of the damaged product

We’ll quickly send a replacement at no extra cost.

Still Have Questions?

We’re always happy to help!
If you have any concerns about your order, shipping, or delivery, email us at toxenara@gmail.com — our team aims to respond within 24 hours.